Legal & Policies
Wellegance Twigs · vijayasundar@wellegance.in
Return Policy
We stand behind every kit we sell. If you're not fully satisfied for any reason, we'll make it right, no complicated process, no questions asked.
30-Day Guarantee
You have 30 days from the date of delivery to request a return or replacement. This applies to all orders placed directly through wellegancetwigs.com.
What We Cover
- Damaged or defective items on arrival
- Missing components
- Not satisfied with the kit for any reason
- Received the wrong item
How to Request a Return
Email us at vijayasundar@wellegance.in with your order number and a brief description of the issue. We'll respond within 1–2 business days with instructions.
You can choose either a full refund to your original payment method, or a replacement kit shipped at no cost to you.
Amazon Orders
If you purchased through Amazon, please use Amazon's standard return process. Amazon's return window and policies will apply to those orders.
Return Shipping
For defective or incorrect items, we cover the return shipping cost. For change-of-mind returns, you may be responsible for return shipping depending on your location.
Privacy Policy
Wellegance Twigs is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.
Information We Collect
When you place an order or sign up to be notified about a product launch, we may collect:
- Your name and email address
- Shipping address and phone number (for orders)
- Payment information (processed securely by Stripe, we never store card numbers)
How We Use Your Information
- To process and fulfill your order
- To send order confirmation and shipping updates
- To notify you when a product you signed up for launches (you can unsubscribe at any time)
- To respond to customer service inquiries
We Do Not Sell Your Data
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Cookies
This website uses your browser's localStorage to store your shopping cart contents. No tracking cookies are set by us. Third-party services (Google Fonts, Stripe) may set their own cookies according to their own privacy policies.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by emailing vijayasundar@wellegance.in.
Contact
Privacy questions: vijayasundar@wellegance.in
Terms of Use
By using this website, you agree to the following terms. If you do not agree, please do not use this site.
Use of This Site
This website is operated by Wellegance Twigs for the purpose of selling STEM science kits. You may use this site for lawful personal purposes only. You may not use this site for any fraudulent, abusive, or illegal activity.
Product Information
We make every effort to ensure product descriptions, prices, and images are accurate. In the event of an error, we reserve the right to correct it and, if necessary, cancel affected orders with a full refund.
Intellectual Property
All content on this site, including text, images, product photography, and the Wellegance Twigs name and logo, is owned by Wellegance Twigs and may not be reproduced without written permission.
Disclaimer
Products are intended for children ages 6 and up under appropriate adult supervision. Wellegance Twigs is not liable for misuse of products or failure to follow the included activity guide instructions.
Governing Law
These terms are governed by applicable law. Any disputes will be resolved in good faith by contacting us directly at vijayasundar@wellegance.in.
Changes to These Terms
We may update these terms from time to time. Continued use of this site after changes are posted constitutes acceptance of the updated terms.